Cancellation & Refund Policy
Effective Date: September 2026 · Jurisdiction: India
🏢 Entity Disclosure: ClearFlow English (accessible at clearflowai.in/learning) and the ClearFlow web ecosystem are developed, owned, and operated by Clearflow AI Technologies, a registered enterprise in India (MSME/UDYAM Registered). All billing transactions, subscription provisioning, and dispute handling are governed by Clearflow AI Technologies.
📌 Summary: Every learner receives a 7-Day Full-Access Free Trial to thoroughly test all features prior to purchasing. Consequently, all subscription passes (Monthly, Quarterly, Annual) are strictly non-refundable and non-cancellable once activated, except in cases of verified technical duplicate payments.
1. Free Trial Evaluation Period
We encourage all learners to experience ClearFlow English before making any financial commitment. Upon registration, every new account is automatically granted a 7-Day All-Access Free Pass. During this trial period, users can:
- Practice unlimited speech shadowing and conversational AI coaching.
- Access the complete Grammar Doctor in Hindi & English.
- Utilize the Word Vault and Spaced Repetition System.
- Experience the reading library and mock interview simulations.
This ensures you can fully assess the quality and suitability of ClearFlow English for your learning goals at zero cost.
2. Strict No-Refund & No-Cancellation Policy
Because ClearFlow English is an interactive digital service providing instant access to cloud computing infrastructure and generative AI token processing, all purchases of subscription access passes are final:
- No Cancellation: Prepaid access passes (1-Month, 3-Month, 1-Year) cannot be cancelled or paused mid-term once activated.
- No Refunds: We do not issue partial or prorated refunds for unused days or changes of mind after purchase.
- No Auto-Debit Surprise: ClearFlow English operates exclusively on fixed prepaid validity passes. We do not place recurring hidden auto-debits on your payment cards. You decide when and if you wish to renew upon pass expiry.
3. Technical Duplicate Transaction Exception
In the rare event that your bank account, credit/debit card, or UPI wallet is debited more than once for a single pass purchase due to a payment gateway timeout or bank network glitch:
- The extra duplicate transaction will be 100% refunded back to the original payment source.
- Refund processing takes between 5 to 7 business days depending on your bank's clearance cycle.
4. How to Claim a Duplicate Payment Refund
If you observe a duplicate charge:
- Email us at support@clearflowai.in within 48 hours of the transaction.
- Provide your registered ClearFlow English email address.
- Attach transaction reference IDs or bank SMS/statement screenshots demonstrating the duplicate deduction.
Our accounts team will verify the payment logs with the gateway aggregator and immediately initiate the reversal.
5. Billing Disputes & Support Contact
For any billing inquiries, invoice requests, or payment assistance, please contact our support team:
🎁 7-Day Free Trial
Try every feature before spending a single rupee.
⚡ 100% Prepaid Passes
Zero hidden recurring card auto-debits.
🛡️ Duplicate Error Protection
Technical errors refunded within 5-7 business days.